Field Service — Mobile Technician App

The problem

Field Service put documentation, chat, invoice generation, and customer context into a technician’s mobile workflow.

Constraints

• Core job information needs to stay available while technicians move between locations.
• Communication and invoice actions must fit the technician’s workflow rather than back-office sequencing.

My decisions

• Native Android and iOS flows covered technician documentation, chat, and invoice generation.
• The technician workflow kept documents, chat, and invoice actions together on the mobile clients.

Trade-offs

• Native delivery supports platform fit, while maintaining parallel clients requires more coordination.

Shipped work

• Native Android and iOS flows covered technician documentation, chat, and invoice generation.